Our parcels go directly from our warehouse to the relevant state sorting facility, so you may not see a scan for several business days while they are in transit to your state facility. This is especially apparent for parcels shipping to WA or NT where scans may not appear for up to 6 business days.
Australia Post also advises that during peak times, parcels may arrive up to 3 business days later than expected.
Please get in touch with us at firstname.lastname@example.org if you suspect your parcel may be lost we can open an enquiry with Australia Post on your behalf. This inquiry can take up to 10 business days to provide a resolution.
Contacting Australia Post directly may also provide you with more up to date information sooner.